Terms of Service

Last Updated: February 2026   Effective Date: February 2026

Welcome to Dewy & Co.

These Terms of Service ("Terms") govern your use of our website dewyandco.shop ("Site") and the purchase of products from Dewy & Co. ("we," "us," or "our"). By accessing our Site or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase.

1. General Terms

1.1 Agreement to Terms

By accessing or using our Site, you confirm that you:

• Are at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Will comply with these Terms and all applicable laws and regulations

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Site. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

1.3 Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

2. Account Registration

2.1 Account Creation

When you create an account on our Site, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account.

3. Products and Services

3.1 Product Descriptions

We strive to accurately display colors, ingredients, and product details. However, we cannot guarantee that your computer monitor's display accurately reflects the actual product colors. Product images are for illustration purposes.

3.2 Product Availability

All products are subject to availability. We reserve the right to:

• Discontinue any product without notice
• Limit quantities of any product
• Refuse service to anyone for any reason

3.3 Pricing

• All prices are listed in USD (United States Dollars)
• Prices are subject to change without notice
• We reserve the right to modify prices at any time
• In case of pricing errors, we will notify you and offer the option to proceed at the correct price or cancel your order

3.4 International Customers

For customers outside India:

• Prices do not include customs duties, import taxes, or other local taxes
• You are responsible for all applicable duties and taxes in your country
• We are not responsible for delays due to customs processing
• Some products may not be available in certain countries due to regulatory restrictions

4. Orders and Payment

4.1 Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason
• If we cancel your order, we will refund your payment in full

4.2 Order Confirmation

You will receive an order confirmation email after placing your order. This confirms we have received your order but does not constitute acceptance. Acceptance occurs when we ship your order.

4.3 Payment Methods

We accept:

• Credit Cards (Visa, Mastercard, American Express)
• PayPal

4.4 Payment Security

• All payments are processed securely through Razorpay or PayPal
• We do not store your complete credit card information
• Transactions are encrypted using SSL technology
• We are PCI DSS compliant

4.5 Payment Authorization

By placing an order, you authorize us to charge your payment method for:

• The total order amount
• Any applicable shipping fees
• Any applicable taxes

4.6 Billing Information

You must provide accurate billing information that matches your payment method. We may cancel orders with mismatched billing information.

5. Shipping and Delivery

5.1 Shipping Locations

We ship to:

• United States
• European Union countries
• United Kingdom
• Other select international destinations

Please check our shipping policy for current shipping destinations.

5.2 Shipping Times

• United States: 5-10 business days
• European Union: 5-10 business days
• United Kingdom: 7-14 business days (customs may apply)
• Other destinations: Varies by location

These are estimates and not guaranteed delivery times.

5.3 Shipping Costs

Shipping costs are calculated at checkout based on:

• Order weight
• Shipping destination
• Selected shipping method

5.4 Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order using this number.

5.5 Shipping Address

• You are responsible for providing an accurate shipping address
• We are not responsible for orders delivered to incorrect addresses
• Please verify your shipping address before completing your order

5.6 Lost or Stolen Packages

We are not responsible for packages that are:

• Lost after delivery confirmation
• Stolen after delivery
• Delivered to an incorrect address provided by you

Please contact the shipping carrier for assistance with lost packages.

6. Returns and Refunds

6.1 Return Policy

Due to the personalized nature of our products, we cannot accept returns for:

• Used products
• Products without original packaging
• Products purchased more than 30 days ago

6.2 Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 7 days of delivery at admin@dewyandco.shop
2. Include your order number and photos of the damage
3. We will offer a replacement or full refund

6.3 Wrong Product Received

If you receive the wrong product:

1. Contact us immediately at admin@dewyandco.shop
2. Include your order number and photos
3. We will arrange for the correct product to be shipped

6.4 Refund Process

• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Shipping fees are non-refundable unless the return is due to our error

6.5 Order Cancellation

You may cancel your order before it ships. Once shipped, orders cannot be cancelled.

7. Intellectual Property

7.1 Ownership

All content on our Site, including but not limited to:

• Logo and brand name "Dewy & Co."
• Product designs and packaging
• Text, images, and graphics
• Website design and code
• Marketing materials

is the property of Dewy & Co. and is protected by intellectual property laws.

7.2 Trademarks

"Dewy & Co." and associated logos are trademarks of Dewy & Co. You may not use our trademarks without our written permission.

7.3 Copyright

All content on our Site is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our permission.

7.4 User Content

If you submit reviews, photos, or other content:

• You grant us a non-exclusive, royalty-free license to use your content
• You represent that you own the content or have permission to share it
• We may remove any content at our discretion

8. Limitation of Liability

8.1 Disclaimer of Warranties

Our products are provided "as is" without warranties of any kind, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

8.2 Product Results

Results from using our products may vary. We do not guarantee specific results. Individual results depend on:

• Skin type
• Usage patterns
• Environmental factors
• Other personal factors

8.3 Allergic Reactions

• Always read ingredient lists before use
• Perform a patch test before full application
• Discontinue use if irritation occurs
• Consult a dermatologist if you have sensitive skin or allergies

8.4 Limitation of Liability

To the fullest extent permitted by law, Dewy & Co. shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Emotional distress
• Personal injury
• Property damage

Our total liability shall not exceed the amount you paid for your purchase.

8.5 Indemnification

You agree to indemnify and hold Dewy & Co. harmless from any claims, damages, or expenses arising from:

• Your use of our Site or products
• Your violation of these Terms
• Your violation of any third-party rights

9. Privacy

Your use of our Site is also governed by our Privacy Policy. Please review our Privacy Policy to understand our data practices.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for:

• Content on third-party sites
• Privacy practices of third-party sites
• Products or services offered by third parties

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes shall be resolved in the courts of Ahmedabad, Gujarat, India.

11.3 Arbitration

Before filing a lawsuit, you agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, disputes may be submitted to binding arbitration in India.

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• War or terrorism
• Government actions
• Pandemics
• Supply chain disruptions
• Shipping carrier delays

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, along with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and Dewy & Co. regarding your use of our Site and products.

15. Contact Information

Dewy & Co.   Address: [Your Business Address]   Chandisar, Banaskantha   Ahmedabad, Gujarat [PIN]   India  

Email: admin@dewyandco.shop   Phone: +91 7600066621

Business Hours:   Monday - Saturday: 10:00 AM - 7:00 PM IST   Sunday: Closed  

16. Acceptance of Terms

By placing an order on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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Last Updated: February 2026   Version: 1.0